Frequently asked questions

We're a privacy hardware and services company. We sell de-googled phones, privacy starter kits, custom AI nodes for local inference, and OpenClaw configuration for private AI assistants. Everything we build is designed to keep your data off corporate servers and under your control.

Anyone who's tired of big tech profiting off their personal data. You don't need to be technical — our products are built for everyday people, families, professionals, small businesses, and organizations that want to take back control of their digital lives. If you use a phone or a computer, we have something for you.

No. Every product comes with plain-English setup guides. Our Full Service phone options include a walkthrough call. The Privacy Starter Kit includes printed guides for every item. For AI Nodes and OpenClaw, we handle the entire setup — you just use it.

For our AI Node and OpenClaw products, the process starts with a consultation where we learn your needs — team size, hardware, use case, and workflows. We then scope the build, quote you a price, and collect a 50% deposit. After the build is complete and you've verified everything works, you pay the remaining 50%.

We accept all major credit and debit cards through Stripe. For consultation products (AI Node and OpenClaw), we use a 50/50 deposit system — half upfront, half on completion.

Yes. We ship worldwide. All orders ship from the United States. International shipping timelines and costs vary by destination. Standard shipping is free within the US — international rates are calculated at checkout.

Use our contact form at specter-supply.com/contact. Select the product or service you're interested in, and we'll get back to you. For existing customers on a support plan, reach out via Signal or email.

If you have or want a Pixel phone, GrapheneOS is our top recommendation — it has the strongest security and the best app compatibility through sandboxed Google Play. CalyxOS is great if you want built-in tools like a VPN and firewall. If you don't have a Pixel, iodéOS supports 60+ devices with solid tracker blocking. LineageOS is the best way to breathe new life into an older phone. /e/OS is the most beginner-friendly option with built-in replacements for all Google services.

OS Only ($849 new phone / $399 send-in) means we install the privacy OS and ship it — you set up your apps and accounts yourself. Full Service ($1,799 new / $799 send-in) includes an intake call where we learn your exact needs, configure apps, accounts, and settings to your spec, include a walkthrough call when it arrives, and 30 days of support via Signal or email. Full Service also includes a YubiKey, Faraday sleeve, and USB data blockers.

Yes. GrapheneOS includes sandboxed Google Play, which means you can install and run most Android apps without giving Google system-level access. CalyxOS and iodéOS use microG for similar compatibility. Most banking apps, social media, streaming, and messaging apps work.

After checkout, we email you shipping instructions. You send us your phone, we install your chosen OS, and ship it back. For Full Service ($799), we also configure apps and accounts to your spec and include 30 days of support. Return shipping is quoted before we start. Typical turnaround is 5–10 business days.

Yes. On Pixel devices you can restore the original Google firmware at any time. On other devices it depends on the manufacturer, but it's usually possible.

A YubiKey 5C NFC, a Faraday phone sleeve, a TailsOS USB drive, a USB-C data blocker, printed setup guides for every item, and our digital privacy guide — The Complete Guide to Data Privacy in 2026. Everything ships in one box for $199.99.

No. Every tool comes with a printed setup guide written in plain English. The YubiKey takes about 5 minutes to set up. The Faraday sleeve and USB data blocker don't need any setup at all — just use them. TailsOS is the most technical item in the kit, but the guide walks you through it step by step.

It's a small physical device that plugs into your phone or computer. It replaces those 6-digit codes you get via text message for two-factor authentication — which can be intercepted. With a YubiKey, even if someone has your password, they can't log in without the physical key. It's the strongest form of account protection available to consumers.

TailsOS is a portable operating system that runs from a USB drive. It routes all your internet traffic through Tor, leaves no traces on the computer you use it on, and wipes everything when you shut down. It's maintained by a nonprofit and used by journalists, researchers, and privacy-conscious people around the world.

Yes — it makes a great gift. Everything ships in one box with clear setup guides. No technical background needed.

Every AI Node ships with Ollama (the AI engine) and Open WebUI (a browser-based chat interface your team accesses on your local network). We install the models, configure the hardware, set up user accounts, and build your first workflows. The Solo tier ($1,999) runs a single-user setup. Business ($6,500) adds RAG (so the AI can search your internal docs) and multi-user access. Enterprise ($15,000+) adds API integrations with your existing tools — CRM, email, Slack, document management.

For cutting-edge tasks — the latest reasoning models, image generation, or very large context windows — cloud providers still have an edge. But for day-to-day work like drafting, summarization, data analysis, and Q&A, the models we install (Llama, Mistral, Qwen — 32B to 70B+ parameters on Business and Enterprise tiers) handle it. Most teams use their Specter node for 80–90% of AI tasks and keep a cloud subscription for the rest.

Solo is $1,999, Business is $6,500, and Enterprise starts at $15,000. Every build depends on your specific situation — team size, model size, concurrent users, document volume, and what workflows you need. We start with a consultation to understand your requirements, then quote the exact hardware and setup. No hidden costs.

Yes. The Enterprise tier includes API integrations with your existing systems — CRM, document management, email, Slack, and more. The Business tier includes RAG (retrieval-augmented generation), which lets the AI search and reference your internal documents when answering questions. We build the first three workflows during setup.

Running AI locally is the strongest compliance position available. Your data never leaves your premises, there's no third-party processor to audit, and you have full control over retention and access. For teams dealing with GDPR, HIPAA, or privilege requirements, this eliminates the category of risk that cloud AI introduces.

No. The Individual tier works on your existing hardware — laptop, desktop, mini PC, whatever you have. We set it up remotely. If you want us to source the hardware, we can do that too. The Enterprise tier can also be added to an AI Node build if you're getting one.

For lighter models (7B-14B parameters): 8-16GB RAM. For stronger models (32B-70B): 32-64GB RAM. A dedicated GPU helps but isn't required for smaller models. During the consultation we'll match the right model to your hardware.

Yes — we publish a free setup guide that walks through the full process. The Individual tier ($849) is for people who'd rather have it done right the first time without spending a weekend in config files. The Enterprise tier ($3,999) covers multi-user, NemoClaw, monitoring, and compliance documentation that goes beyond the DIY guide.

WhatsApp, Telegram, Signal, Slack, and Discord. The Individual tier includes 2 integrations of your choice. Enterprise includes all 5.

For journalists, activists, researchers, or anyone who needs OpenClaw completely separated from their identity. We configure Tor/VPN routing, set up separate messaging accounts, and provide operational security guidance. Available on either tier for $1,499.

It depends on the product. Full Service de-googled phones include 30 days of support via Signal or email. AI Node builds include 3 months of support. OpenClaw Individual and Enterprise both include setup support. OS Only phone orders and the Privacy Starter Kit include setup guides but no ongoing support.

De-Googled Phone: $19.99/month ($14.99/month billed annually). AI Node Solo: $149/month. AI Node Business: $499/month. AI Node Enterprise: $999/month. OpenClaw Individual: $49/month. OpenClaw Enterprise: $349/month. All support plans include access to our team via Signal and email.

For phone customers: troubleshooting, help with updates, app compatibility questions, and security guidance. For AI Node customers: model updates, workflow adjustments, performance tuning, and troubleshooting. For OpenClaw Enterprise: everything plus monthly skill vetting (we audit new community releases), security patching, and priority response.

Yes. All support plans are month-to-month and can be cancelled anytime. Annual phone support billing locks in a lower rate but you can still cancel — remaining months are not refunded.

Active support customers reach us via Signal or email. If you're not on a support plan, use the contact form on our site. We respond within 1 business day.

You can always re-subscribe to a monthly support plan. Or reach out through our contact form for a one-time consultation. We don't leave you stranded — we built it, we stand behind it.

Privacy Starter Kit: 7–10 business days. New de-googled phone: 7–14 business days depending on hardware availability. Send-in phone service: 5–10 business days after we receive your device. Custom AI Node: up to 30 days depending on hardware availability (scoped during consultation). OpenClaw remote configuration: 5–10 business days. All physical orders include tracking.

Free standard shipping on all US orders. International shipping rates are calculated at checkout. For send-in phone service, you cover the cost of shipping your phone to us. We quote the exact return cost for send-ins before we ship back.

Yes. We ship worldwide. All orders ship from the United States. International shipping timelines and costs vary by destination — rates are calculated at checkout.

All sales are final. We offer exchanges on a case-by-case basis for new de-googled phones within 14 days of delivery — the phone must be in like-new condition. Service-based products (send-in, AI Node, OpenClaw) are non-refundable once work begins. You can cancel before work starts for a full refund.

Email us within 48 hours of delivery with photos. We replace the affected item at no cost to you — including return shipping.

Physical products can be cancelled before they ship. Service-based orders (send-in, AI Node, OpenClaw) can be cancelled before work begins. Once an order has shipped or work has started, all sales are final. Contact us immediately if you need to cancel.